Help Center - FAQs

We use a variety of courier services and usually these can take between 2-10 business days for delivery. (*The above mentioned delivery time is NOT GUARANTEED in any case of unpredictable accidents out of our control (like covid-19 impact, etc.)  A flat postage of $4.95 will be charged for each order at juggle box. 

Next day shipping means your item will skip the queue and be fulfilled and shipped the following day. Delivery times outlined above still apply. A flat postage of $4.95 will be charged for each order at juggle box.

If you choose ‘same day shipping’ when checking out (before 3pm) your order will skip the queue and be fulfilled the same day! Delivery times outlined above still apply. A flat postage of $4.95 will be charged for each order at juggle box.

We only charge a flat postage of $4.95 for each order.

If purchased before 10:30am your meal prep containers will be shipped the following day however in some cases this may take up to 2-3 business days to be shipped. Australia Post gives a delivery time of 5-7 business days on top of this. Public Holidays also mean there could be a delay. *The above mentioned delivery time is NOT GUARANTEED in any case of unpredictable accidents out of our control.

Refunds are available for any orders that are received damaged. All you need to do is contact our service centre at contact@jugglebox.com.au and provide a few pictures of the damage. You will then be either sent new product or if you would like a refund for these that is fine as well.

If you are not 100% completely satisfied with your purchase please feel free to contact a member of our team at contact@jugglebox.com.au within 2 weeks for a complete refund. Please be aware all products being returned will need to be unused and inspected before a refund will be processed.

Not too sure? Just email the team at contact@jugglebox.com.au and we can confirm. We reply to all emails within 24 hours.

No worries! Just email the team at contact@jugglebox.com.au and we will update your details. As long as it's within 7 days from the end of the month, your meal prep containers will be with you in no time.

Just email our team at contact@jugglebox.com.au and we can set it up for you.

Simply enter the coupon code when in checkout and watch the savings!

Of course! And what a great gift idea for that special person. Just email the team at contact@jugglebox.com.au with your required address or add it into the comments section when you checkout.